Welcome to AHG Journey.

These Terms and Conditions govern your access to and use of the AHG Journey website, including its pages, content, forms, links, future booking features, newsletter signup, loyalty updates, and guest-facing services.

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree, please do not use this website.

About AHG Journey

AHG Journey is the guest-facing platform for AHG Hotels and Resorts, a hospitality brand and business unit under Fuego Hospitality Collective, Inc.

AHG Journey is designed to help guests explore AHG-managed hotels, resorts, city stays, offers, experiences, events, updates, and future loyalty features.

Some services, including booking, payment, loyalty, account access, reservation management, and property-specific services, may be provided through third-party platforms or property-specific systems.

Website Content

We make reasonable efforts to keep the information on this website accurate and updated. However, website content may change without prior notice.

Information about hotels, resorts, venues, facilities, offers, rates, activities, amenities, events, wellness services, pet policies, transport arrangements, and other guest experiences may vary by property and may be subject to availability, weather, seasonality, maintenance, operational requirements, partner arrangements, government regulations, and property-specific rules.

The content on this website is provided for general information and guest guidance only. Final details should be confirmed directly with the relevant property, venue, service provider, or AHG Journey team.

Offers, Rates, and Availability

Any offers, promotions, rates, packages, or experiences displayed on this website are subject to availability and may be changed, withdrawn, or updated at any time.

Additional terms may apply to specific offers, including booking periods, stay periods, blackout dates, cancellation rules, payment requirements, inclusions, exclusions, minimum stays, and other conditions.

Where booking functionality is provided through a booking engine, property system, or third-party supplier, the terms shown during the booking process will apply to that reservation.

Bookings and Reservations

Reservations may be subject to property-specific terms, including:

• Room availability

• Rate conditions

• Payment requirements

• Deposit rules

• Cancellation and modification policies

• No-show policies

• Check-in and check-out times

• Valid identification requirements

• Property rules and house policies

• Taxes, service charges, and other applicable fees

Booking confirmation, payment, cancellation, and refund rules may vary depending on the property, rate type, offer, booking channel, and supplier system used.

Guests are responsible for reviewing all booking details before confirming a reservation.

Events, Meetings, Weddings, and Group Inquiries

Event, meeting, wedding, celebration, group stay, and venue inquiries submitted through AHG Journey are subject to review and confirmation by the relevant property, venue, or AHG Journey team.

Submitting an inquiry does not guarantee availability, reservation, quotation, booking, event approval, or venue hold.

Final event arrangements may be subject to separate proposals, contracts, deposits, payment schedules, cancellation terms, guest limits, supplier rules, venue policies, and property-specific conditions.

AHG Journey Signup and Future Loyalty Features

AHG Journey may offer newsletter signup, guest updates, future offers, and future loyalty or member-related features.

By signing up, you agree to receive updates, offers, destination stories, property news, and marketing communications from AHG Journey, AHG Hotels and Resorts, Fuego Hospitality Collective, Inc., and related business units. You may unsubscribe at any time.

Any future loyalty benefits, member privileges, rewards, or program features will be subject to separate terms and conditions once officially launched. Fuego Hospitality Collective, Inc. may introduce, change, suspend, or discontinue AHG Journey loyalty features at its discretion, subject to applicable law.

Property-Specific Rules

Guests are required to follow the rules, policies, and safety guidelines of the property they visit or book.

These may include rules on:

• Check-in and check-out

• Guest registration

• Valid identification

• Payment and incidental charges

• Smoking

• Pets

• Children and minors

• Pool, beach, spa, gym, wellness, and activity use

• Noise and conduct

• Damage to property

• Outside food, suppliers, or equipment

• Events and group gatherings

• Health, safety, and security requirements

Failure to follow property rules may result in refused service, removal from the property, cancellation of reservations, additional charges, or other appropriate action.

Activities, Wellness, Transport, and Third-Party Services

Some activities, tours, watersports, wellness services, transport arrangements, dining experiences, and guest services may be operated by the property, by Fuego Hospitality Collective, Inc. business units, or by third-party providers.

These services may be subject to separate rules, fees, waivers, age or health restrictions, weather conditions, availability, operating hours, and partner policies.

Guests are responsible for confirming details before participating in activities or using third-party services.

AHG Journey is not responsible for acts, omissions, delays, cancellations, injuries, losses, or damages caused by third-party providers, except where required by applicable law.

User Submissions and Inquiries

When you submit an inquiry, message, form, or signup through this website, you agree to provide accurate and complete information.

You must not submit content that is false, misleading, unlawful, abusive, offensive, defamatory, harmful, spam-like, or intended to disrupt website operations.

We may use submitted information to respond to your inquiry, route your message, provide guest assistance, improve services, and communicate with you in accordance with our Privacy Policy.

Intellectual Property

All website content, including text, images, logos, brand names, designs, graphics, layout, videos, icons, and other materials, is owned by or licensed to Fuego Hospitality Collective, Inc., AHG Journey, AHG Hotels and Resorts, its related brands, managed properties, business units, or content partners.

You may not copy, reproduce, modify, distribute, publish, display, sell, license, or use website content for commercial purposes without prior written permission.

You may view and use this website for personal, non-commercial travel planning and information purposes.

Website Use

You agree not to:

• Use the website for unlawful purposes

• Attempt to gain unauthorized access to website systems

• Interfere with website security or performance

• Upload or transmit harmful code, malware, spam, or disruptive content

• Copy, scrape, or harvest website content or data without permission

• Misrepresent your identity or affiliation

• Use the website in a way that may harm Fuego Hospitality Collective, Inc., AHG Journey, AHG Hotels and Resorts, its properties, guests, users, partners, or service providers

We may restrict, suspend, or block access to the website if we believe these Terms have been violated.

External Links

This website may contain links to property websites, booking platforms, social media pages, partner websites, and third-party services.

These links are provided for convenience. AHG Journey is not responsible for the content, policies, availability, accuracy, or practices of third-party websites.

Accessing third-party websites is at your own risk.

Disclaimer

This website is provided on an “as is” and “as available” basis.

While we make reasonable efforts to keep the website available and accurate, we do not guarantee that the website will be uninterrupted, error-free, secure, complete, or free from viruses or harmful components.

We may update, suspend, or discontinue parts of the website at any time.

Limitation of Liability

To the fullest extent allowed by law, Fuego Hospitality Collective, Inc., AHG Journey, AHG Hotels and Resorts, its related brands, business units, managed properties, officers, employees, agents, service providers, and partners will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of or inability to use this website.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the latest revision date.

Your continued use of this website after changes are posted means you accept the updated Terms and Conditions.

Governing Law

These Terms and Conditions shall be governed by the laws of the Republic of the Philippines.

Any dispute arising from or relating to this website shall be subject to the proper courts of the Philippines, unless otherwise required by applicable law.

Contact Us

For questions about these Terms and Conditions, please contact:

Fuego Hospitality Collective, Inc. / AHG Journey

Email: info@ahg.com.ph

Phone: +63 2 8714 1224