AHG Journey respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how Fuego Hospitality Collective, Inc., through AHG Journey, AHG Hotels and Resorts, its properties, brands, platforms, and related business units, may collect, use, store, share, and protect your personal information when you visit this website, sign up for updates, send an inquiry, interact with our forms, or use future booking, loyalty, and guest experience features.

By using this website, submitting your information, or signing up for AHG Journey updates, you agree to the collection and use of your personal information as described in this Privacy Policy.

Who We Are

AHG Journey is the guest-facing platform for AHG Hotels and Resorts, a hospitality brand and business unit under Fuego Hospitality Collective, Inc.

Fuego Hospitality Collective, Inc. brings together hospitality management, technical advisory, wellness, food and beverage, and related hospitality services through its brands, business units, managed properties, platforms, and partner services.

For privacy-related questions, you may contact us through:

Email: info@ahg.com.ph

Phone: +63 2 8714 1224

Information We May Collect

We may collect personal information that you voluntarily provide through this website, including:

• Name

• Email address

• Mobile number or contact number

• Message or inquiry details

• Preferred destination, property, event, or travel interest

• Newsletter or marketing signup information

• Booking-related information, once booking functionality is available

• Loyalty or member-related information, once AHG Journey loyalty features are available

• Other information you choose to provide through our forms or communications

We may also collect technical and usage information when you visit the website, such as:

• IP address

• Browser type

• Device information

• Pages visited

• Date and time of visit

• Website interactions

• Cookies or similar tracking data, where applicable

How We Use Your Information

We may use your personal information to:

• Respond to your inquiries

• Route your message to the appropriate AHG Journey destination, property, venue, business unit, or team

• Send AHG Journey updates, offers, destination stories, property news, and marketing communications if you have signed up to receive them

• Send relevant updates, offers, invitations, announcements, and marketing communications from Fuego Hospitality Collective, Inc. and its related brands, business units, properties, and services

• Improve our website, content, user experience, guest journey, marketing, and services

• Support future booking, loyalty, guest profile, and customer service functions

• Manage reservations, inquiries, events, meetings, and guest-related requests

• Support cross-brand guest engagement across Fuego Hospitality Collective, Inc.’s hospitality, wellness, food and beverage, and related business units

• Comply with legal, regulatory, operational, security, and administrative requirements

• Protect the rights, safety, property, and interests of guests, website users, Fuego Hospitality Collective, Inc., AHG Journey, AHG Hotels and Resorts, its business units, and managed properties

Newsletter and Marketing Communications

When you sign up for AHG Journey updates, submit an inquiry, or otherwise agree to receive communications from us, you may receive emails or other communications from AHG Journey, AHG Hotels and Resorts, Fuego Hospitality Collective, Inc., and related business units.

These communications may include updates, offers, destination stories, property news, event information, wellness updates, dining updates, business unit announcements, experience ideas, and information about future AHG Journey features.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our email communications or by contacting us.

Sharing of Information

We may share your information with:

• Fuego Hospitality Collective, Inc.

• AHG Journey and AHG Hotels and Resorts teams

• AHG-managed properties, destinations, and venues

• Related Fuego Hospitality Collective, Inc. business units, including hospitality, wellness, food and beverage, advisory, marketing, and guest experience teams

• Service providers that help us operate this website, manage emails, process inquiries, support bookings, or provide technology services

• Booking, loyalty, marketing, analytics, payment, or customer service platforms, once applicable

• Government authorities, regulators, courts, or law enforcement agencies when required by law

• Professional advisers, consultants, or service providers where necessary for business, compliance, or operational purposes

We do not sell your personal information.

Third-Party Services

This website may use third-party tools or services, including Hostinger, Brevo, form tools, analytics tools, advertising and retargeting tools, tag management tools, booking engines, payment providers, loyalty system providers, or customer service platforms.

These third parties may process personal information on our behalf or according to their own privacy policies. We encourage you to review the privacy policies of any third-party websites, platforms, or services you access through AHG Journey.

Cookies, Analytics, and Tracking Technologies

This website may use cookies or similar technologies to improve user experience, understand website traffic, remember preferences, support marketing activity, and improve site performance.

We may use tools such as website analytics, advertising pixels, tag management tools, retargeting tools, and similar technologies, including services such as Google Analytics, Google Tag Manager, Meta Pixel, Hostinger tools, Brevo tools, Hotjar, or similar platforms.

These tools may help us understand how visitors use the website, measure campaign performance, improve content, personalize communications, and provide more relevant offers or marketing messages.

You may adjust your browser settings to reject or manage cookies. Some website features may not work properly if cookies are disabled.

Data Storage and Security

We take reasonable organizational, technical, and administrative measures to protect personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure. You are responsible for ensuring that any information you submit is accurate and provided through secure devices and networks.

Retention of Personal Information

We will retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, respond to your inquiries, provide requested services, meet legal or regulatory requirements, resolve disputes, maintain records, and support legitimate business purposes.

If you unsubscribe from marketing communications, we may retain limited information necessary to honor your unsubscribe request.

Your Rights

Subject to applicable law, you may have the right to:

• Be informed about how your personal information is collected and used

• Access your personal information

• Request correction of inaccurate or outdated personal information

• Object to or restrict certain types of processing

• Withdraw consent, where processing is based on consent

• Request deletion or blocking of personal information, subject to legal and operational limitations

• File a complaint with the appropriate data privacy authority

To exercise your rights, contact us at info@ahg.com.ph.

Links to Other Websites

AHG Journey may contain links to property websites, booking platforms, social media pages, partner websites, or third-party services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before submitting personal information.

Children’s Privacy

This website is intended for general audiences. We do not knowingly collect personal information from children without the consent of a parent or guardian.

If you believe a child has provided personal information through this website, please contact us so we can take appropriate action.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, business operations, or privacy practices.

The updated version will be posted on this page with the latest revision date.

Contact Us

For questions, requests, or concerns about this Privacy Policy or the handling of your personal information, please contact:

Fuego Hospitality Collective, Inc. / AHG Journey

Email: info@ahg.com.ph

Phone: +63 2 8714 1224